Customer Satisfaction is our top concern.
At he-ya.com, we offer you 100% customer satisfaction guarantee. If you found our products are defective, you can request a return by following the below instructions:
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If you choose the Register Air Mail or EMS as shipping method, you can apply for a return within 45 days (30 days is offered for the users of UPS, DHL, Fedex)after the invoice date.
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Customers are supposed to inform leading-role.com within 7 days from the delivery date if the order is incorrect. Problem caused by misuse or abuse will void the products’ warranty and return policy.
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Please note that each return will be offered a RMA number. You need write it down or stick the printed one on the outside of the returned box .
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To ensure the prompt information of the returned package and reduce problems in china custom, you can only choose registered post.
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The shipping cost is non-refundable. And the return shipping cost and insurance are covered by the customers. www.he-ya.com would not be responsible for the return fee or any shipping loss.
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All the returned products must be in its original condition.
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Please allow us 7-10 working days to process your return.
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He-ya.com reserves the right to refuse service that would void the warranty and return policy as well as the products are damaged by customers.
Return policy for refund
Customers can return products for a refund within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Please note that the RMA number should be included in the returned package and the shipping cost is non-refundable. In addition, customers are responsible for the return shipping fee. A 15% restocking fee may be applied to the return if the reason of return is casued by human error.
We can not accept the following items for a refund:
•Any products that have exceeded the warranty or return expiry date.
•The reason of returning is caused by customer error.
•The returned product is not in its original condition
Return policy for exchange or replacement
Our products can be exchanged or replaced within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. For replacement parts, please contact he-ya.com within 7 days from the delivery date. If you would like to exchange a product, please make sure that the product is unused and within the warranty time. You can provide us the order number and the product code you want to exchange. Please remember that a RMA number is always needed for returning any product.
Warranty Information
We offer warranty all product for 1 year except phone or tablet replacement parts for 7 days after received as all replacement part is 100% tested before we ship. Any product that exceeds the warranty time is unacceptable.
Return shipping cost
The shipping cost of returning products is not covered by leading-role.com, but the fee of shipping the products back to customers would be covered by he-ya.com.
Canceling order
Canceling order before dispatching is free of charge. If the package had been sent out, the order can’t be canceled. It would be better if you can inform us to cancel order as soon as possible.
Return Procedure
